In response to the pandemic, the Mid-Atlantic Fleet and Family Support Center has introduced remote counseling services, making it the first naval region in the country to do so. This new concept for remote mental health counseling allows sailors and their families to receive help without having to physically go into one of the Fleet and Family Services centers in Hampton Roads. The agency has always provided mental health services that are outside the chain of command to ensure confidentiality.
According to Tonetta Fox, program coordinator, this new service offers an added layer of privacy for patients who can schedule sessions during breaks or find a private space at home or in their car to speak with a counselor. Remote counseling also allows couples living in different parts of the country to participate in counseling virtually. For example, a couple living apart due to military duties can still engage in couples counseling virtually through this service.
The Northeast Region, including Hampton Roads, has 10 counselors dedicated specifically to remote counseling. Fleet and Family Services has a three-day waiting period for new patients (excluding emergencies). However, some centers are gradually rolling out this service with some fully staffed and others at 75-80% capacity. As the largest Navy region, they were the first to introduce full-time remote counseling services. To schedule an appointment for remote clinical counseling, individuals can call 1-855-205-6749.
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