Delta Air Lines has once again been named the leader in the J.D. Power 2024 North America Airline Satisfaction Study for both First/Business Class and Premium Economy segments. This achievement comes as no surprise, as Delta has maintained its position at the top of the Premium Economy segment for two consecutive years.
CEO Ed Bastian attributes this success to the exceptional service provided by Delta’s 100,000 employees around the world, emphasizing the airline’s commitment to delivering an elevated customer experience. Delta’s outstanding performance in six out of seven key dimensions that J.D. Power evaluates has helped it stand out as a leader in the airline industry. These dimensions include the day of travel pre-/post-flight experience, onboard experience, ease of travel with the airline, digital tools, airline staff, and the level of trust customers have in the airline.
By consistently exceeding customer expectations and setting new standards for excellence, Delta has distinguished itself as a leader in the airline industry. The airline’s dedication to providing top-notch service and creating a positive experience for travelers has helped solidify its reputation as a top-ranked airline in the industry. This recognition serves as a testament to Delta’s ongoing commitment to excellence and customer satisfaction.
