The “First Call” program, originally initiated in Shaker Heights, Ohio, has been successfully implemented for the past two years. The program pairs mental health professionals with the police or fire department when responding to a mental health crisis. Annette Amistadi, a social worker in Shaker Heights who has worked with the program, emphasizes the importance of having the right personnel respond to emergency situations.
The main goal of the “First Call” program is to connect individuals in need of mental health support with professionals who can help in crisis situations. The process involves ensuring the scene is safe followed by the mental health team assisting in deescalation and providing ongoing care options for the individual. Last year, the program received 645 referrals in Shaker Heights, demonstrating its success and need for expansion into other cities.
Cleveland Heights Mayor Kahlil Seren recognizes the need for mental health services in his city and has expressed his support for the program. Four new mental health professionals and three peer support workers will be added to cover the expanded area, helping to address the challenges faced by individuals during mental health crises. The program is set to launch in additional cities by early summer, further extending its reach and impact across Cuyahoga County.
