Jennifer Suski, Director of Business Development at HotelKey, discussed the challenges faced by hotel operators when trying to integrate technologies into their operations during a recent Experts Talk roundtable conversation. Historically, hotels have been reluctant to adopt new technology, resulting in a fragmented approach to implementing solutions. This has led to operational inefficiencies and an inability to meet evolving guest expectations.
To stay competitive in the hospitality industry, hotels must find ways to streamline their operations effectively by integrating multiple technologies into a cohesive solution. One of the main challenges is consolidating disparate technologies into a unified system that is easier to manage and enhance operational efficiency. Hotels need solutions that offer both efficiency and affordability to achieve cost-saving measures while maintaining staff buy-in.
Effective change management strategies are also essential for effective implementation of streamlined technology solutions. Hotels need to prioritize staff support and training when implementing new technologies, as well as address any concerns or resistance from employees who may be hesitant about adopting change. By doing so, hotels can ensure that their staff are equipped with the tools they need to succeed in modern hospitality management.
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