Empowering Small Carriers with AI-Powered TMS Systems: A Fireside Chat with LoadSmart’s Casey Monahan

During the FreightWaves 3PL Summit, Casey Monahan, vice president of digital sales at LoadSmart, engaged in a fireside chat with Grace Sharkey from FreightWaves to discuss the use of technology for fleet growth. In the conversation, Monahan highlighted the benefits that LoadSmart’s TMS systems can offer to small fleets in today’s rapidly evolving technological landscape.

Monahan emphasized the importance of small carriers to LoadSmart and how AI is used to read trucks as they enter yards and gates. He also stressed that keeping carriers satisfied as a brokerage and technology partner is a priority for LoadSmart and they actively seek feedback from carrier partners through a community platform where suggestions can be shared and upvoted.

Load matching was identified as a challenging aspect in the industry, with Monahan acknowledging that while creating filters on a load board is easy, identifying the perfect freight match is complex. He emphasized LoadSmart’s focus on helping carriers scale their operations by providing them with tools such as Copilot which simplifies data interaction by allowing users to ask system questions about performance metrics like the best-performing driver or top lane. These AI tools aim to make it easier for carriers to access and use data effectively for growth and optimization. The implementation of such technology aligns with LoadSmart’s commitment to supporting small fleets and providing them with the tools and opportunities needed for success.