Welcome to the Cloud Wars Minute — your daily cloud news and commentary show. Each episode provides insights and perspectives around the “reimagination machine” that is the cloud.
ServiceNow, one of the top players in the cloud industry, has announced its plans to become the AI platform for business transformation. CEO Bill McDermott shared his vision for this new direction at a recent earnings call, highlighting how AI is the catalyst for business transformation and how ServiceNow’s platform can play a key role in this shift.
Starting today in Las Vegas, ServiceNow’s Knowledge24 annual customer and partner event is taking place, providing a great opportunity to learn more about this new direction and see firsthand how ServiceNow’s product line and basic value proposition are resonating with customers. In Q1, ServiceNow reported subscription revenue up 25% to $2.52 billion, with fifteen of its top 20 deals involving seven or more products, showing broad adoption among customers of its product offerings.
From the earnings call late last month: McDermott said that AI is the catalyst for business transformation as conversations with CEOs have shown. He emphasized that CEOs want to both de-risk past investments and ensure they’re getting immediate business value from these AI initiatives. This highlights ServiceNow’s focus on delivering tangible results to its customers through its AI solutions.
Everyone wants to get into AI applications and solutions, but ServiceNow’s approach is differentiating it from others in the marketplace. Its idea is that it can be the platform that ties everything together, allowing customers to build their own applications using no code capabilities within ServiceNow’s existing framework. This enables customers to create custom solutions tailored to their specific needs without having to completely replace their existing infrastructure or start from scratch.
