Brookline Residents Invited to Share Insights on Human Services Accessibility through Survey

The Brookline Department of Public Health and Human Services (DPHHS) is launching a Human Services Resident Survey to gather insights into residents’ experiences with accessing services. The survey aims to identify any barriers that may exist in accessing various human services and is available in Chinese, Russian, Spanish, and English.

Residents are encouraged to participate in the 10-minute survey to help improve the accessibility and effectiveness of Brookline’s services. This survey is part of the third phase of the Human Services Assessment and Gap Analysis initiated by DPHHS in October 2023 in collaboration with consultants Kulik Strategic Advisors (KSA). Along with the Resident Survey, KSA will conduct focus groups among select populations to better understand the data behind residents’ experiences.

The initial phases involved developing a resource inventory of human services and collecting provider surveys and conducting key informant interviews. Sigalle Reiss, Director of Brookline DPHHS, expressed her excitement for the launch of the Resident Survey, emphasizing the importance of residents’ voices in shaping future programs. Participating residents will receive a $10 gift card for their time. For questions about the survey, residents can contact Marcos Alcorn at malcorn@kulikstrategic.com. Additional information about the Human Services Assessment and Gap Analysis can be found at www.brooklinema.gov/3728/Human-Services-Assessment-and-Gap-Anayls.[/