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UC San Diego Overall health is notifying sufferers that our technologies vendor, Solv Overall health, applied analytics tools without having our authorization on the scheduling web-sites for our Urgent Care and Express Care clinics. The analytics tools they applied on the scheduling web-sites captured and transmitted details to their third-celebration service providers.
Solv Overall health hosted and managed UC San Diego Health’s scheduling web-sites for our Express Care and Urgent Care areas. Our Urgent Care is situated in La Jolla at 8910 Villa La Jolla Drive, and our Express Care areas consist of:
- Downtown San Diego – 203 West F St.
- Encinitas – 1505 Encinitas Blvd.
- Eastlake/Chula Vista – 2295 Otay Lakes Road, Suite 110
- Pacific Highlands Ranch – 6030 Village Way, Suite 200
- Rancho Bernardo – 16950 By means of Tazon
For these who applied the scheduling web page, in between September 13 and December 22, 2022, to book appointments for in-particular person or video visits at our Express Care or Urgent Care areas, the analytics tools could have captured the following details: initial and final name, date of birth, e-mail address, IP address, third-celebration cookies, explanation for take a look at, and insurance coverage kind (e.g., PPO, HMO, Other).
It is crucial to note that these analytics tools never ever collected Social Safety numbers, healthcare record numbers, economic account numbers, or debit/credit card details. The scheduling web-sites have been not aspect of UC San Diego Health’s electronic overall health records systems, MyUCSDChart, and no details inside MyUCSDChart was impacted by Solv Health’s use of analytics tools.
UC San Diego Overall health is taking methods to notify folks whose information could have been impacted by Solv Health’s use of analytics tools on the scheduling web-sites to make certain transparency and awareness of our findings. Letters will be mailed March 20, 2023, to these sufferers with addresses on file.
In order to safeguard patient details, UC San Diego Overall health has taken the following measures:
- Directed Solv Overall health to get rid of the analytics tools from the scheduling web-sites right away upon our initial discovery of the concern in late December.
- Worked with Solv Overall health to investigate the concern and recognize folks whose information could have been impacted.
- Transitioned to a new on the web scheduling tool for our Express Care and Urgent Care Areas.
- Enhanced our vendor assessment and management procedures.
- Notified the U.S. Division of Overall health and Human Solutions and applicable California State regulatory agencies of this incident.
- Notified the neighborhood media to make certain that all impacted folks are conscious of the breach.
UC San Diego Overall health has established a devoted contact center to answer queries. Supported by Experian, the contact center is obtainable toll cost-free in the United States at 1-800-909-1243 from six:00 a.m. to eight:00 p.m. PT Monday by way of Friday and from eight:00 a.m. to five:00 p.m. PT Saturday and Sunday. A devoted Experian representative will be obtainable to help neighborhood members on behalf of UC San Diego Overall health.
