April 22, 2024 12:01 am
Amazon is discontinuing cashier-less ‘Just Walk Out’ technology at Fresh stores

In recent news, Amazon has made the decision to discontinue its cashier-less “Just Walk Out” technology at its larger Amazon Fresh grocery stores. Originally introduced in 2016, the system allowed customers to enter the store, pick up items, and leave without having to go through a traditional checkout process. However, a report in May 2023 revealed that the system actually required 1,000 employees in India to monitor the cameras and ensure that transactions were accurately recorded.

In place of this technology, Amazon will now implement “smart carts” that enable customers to scan items as they shop to skip checkout lines. Additionally, there will be more self-checkout stations available for non-Amazon members at the larger Amazon Fresh stores. This change will only be implemented in the larger Amazon Fresh stores, of which there are around 40 in the U.S. Locations include Oceanside, N.Y., Paramus, N.J., Broomall, Pa., and Warrington, Pa.

The company plans to continue using the “Just Walk Out” technology in its smaller Amazon Go stores and select Amazon Fresh locations in the U.K. The decision was made after careful consideration of customer feedback and market demand. According to a spokesperson for Amazon, “We are always looking for ways to improve our shopping experience for customers

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