June 10, 2023 1:18 am

Hong Kong(CNN) Singapore’s Changi is generally hailed as the world’s greatest airport and is deemed “a location in itself,” but that reputation is at threat as the city-state’s border handle authority warned of delays and lengthy queues due to a technical challenge with its immigration systems on Friday, March 31.

Though lengthy lines and slow immigration clearances occur often across international airports, the Singapore aviation hub has lengthy prided itself not just for its spectacular architecture and amenities but also for its punctuality and efficiency in handling a huge volume of passengers.

Social media videos showed lengthy lines formed at the departure gates inside the airport with passengers disgruntled at the uncommon systems error.

The city-state’s Immigration and Checkpoints Authority (ICA) mentioned in a statement update that “all departure automated lanes at all terminals at Changi Airport are impacted, travelers are becoming redirected to the manual lanes for immigration clearance.”

The authority warned passengers to postpone non-important travel and count on delays of the challenge with its systems.

“We have recalled off-duty officers to offer extra assistance to handle the scenario and to make certain law and order. Travelers who are presently at our checkpoints are advised to cooperate with officers on-web-site. Travelers are urged to aspect in extra time for immigration clearance.”

“We regret the inconvenience triggered and seek travelers patience and understanding whilst we continue to resolve the scenario,” the statement study.

The ICA initially reported the immigration clearance delays in a Facebook post about noon nearby time and the challenges persisted for at least 4 hours.

Changi Airport was crowned as the world’s top rated airport for 12 years operating by Skytrax, a UK-primarily based airline and airport assessment and ranking web-site, primarily based on the whole airport knowledge — from verify-in to departures and every little thing in involving.

It handled 68.three million passengers in 2019, and soon after falling back on the league table in the course of the coronavirus lockdown, more than eight million folks passed by means of the airport in the initially two months of this year.

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