From Flat Beds to Fried Food: Passenger’s Disappointing Business Class Experience with Air India

Recently, Vineeth K, a passenger who had booked a business class seat for his office trip to Newark, shared his disappointing experience with the Tata-owned airline on X. In his detailed post, Vineeth described the difficulties he faced while traveling in the business class of Air India. He complained about receiving poor quality food and being assigned worn-out seats with dirty seat covers.

According to Vineeth, many of the business class seats were not functional and some were dirty and worn out. He also mentioned that his seat did not recline into a flat bed as expected, making it challenging for him to rest during the flight. Moreover, he highlighted the issues with the food quality, entertainment system, and damage to his luggage that occurred during the journey.

Following his post, Vineeth shared a response he received from Air India where they apologized for the inconvenience and requested more details to address the situation promptly. The post garnered a significant amount of reactions from other users who expressed their concerns about Air India’s service quality and upcoming merger with Vistara. Some shared their own disappointing experiences with Air India’s business class while others echoed Vineeth’s sentiments about the lack of amenities and poor condition of seats.

Overall, Vineeth’s viral post shed light on the challenges faced by passengers traveling in the business class of Air India, highlighting the need for improvement in the airline’s services and overall customer experience.