In a research report released on Monday, Bank of America (BAC) stated that AI technology has the potential to revolutionize the banking industry. According to analysts led by Richard Thomas, automation is likely to be the first and most significant application of AI technology for banks. By leveraging AI, banks can improve their productivity and ultimately enhance their returns. However, there are also risks associated with the widespread adoption of AI in banking.
One major concern is the security of client assets. With the increasing democratization of AI, there is a growing risk that malicious actors could gain access to sensitive financial data. This could lead to a significant breach of trust and erode customer confidence in banks. Additionally, regulators may struggle to keep up with the rapid pace of technological advancements and may struggle to implement effective safeguards against these risks.
Despite these challenges, many major banks are already using AI cautiously, recognizing its potential benefits while also being mindful of its risks. If AI technology can deliver tangible efficiencies for European banks and boost returns, it is likely that we will see more stable credit ratings and secure spreads in this region. However, Bank of America noted that at this stage, the revenue upside from using AI technology is less tangible than other areas such as digital banking or mobile payments. Nevertheless, they remain optimistic about its potential to transform the banking industry in coming years.