April 20, 2024 5:23 am
Amazon abandons ‘Just Walk Out’ technology due to ongoing technical challenges

Amazon has discontinued its “Just Walk Out” technology in all of its Fresh grocery stores across the United States due to issues with the self-checkout system. The technology, which utilizes cameras, sensors, and human monitoring to allow customers to shop without interacting with a cashier, was intended to revolutionize the shopping experience. However, despite the high-tech nature of the system, it still required a significant amount of human involvement, with reports indicating that over 1,000 people in India were tasked with scanning camera feeds to ensure that customers were accurately checking out.

The legal implications of the technology also presented challenges for Amazon, with a class action suit in New York accusing the company of collecting biometric identifier information without proper disclosure to consumers. This violation of the state’s Biometric Identifier Information Law necessitated a reevaluation of the technology and its implementation in stores. Ultimately, Amazon has decided to remove the Just Walk Out technology from its Fresh grocery stores altogether. The decision comes as a result of the various issues and challenges that the technology faced during its implementation.

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